Dated June 2021
1. Important information and who we are
This website is not intended for children and we do not knowingly collect data relating to children.
2. The data we collect about you
We may collect, use, store and transfer different kinds of personal data about you as follows:
- Identity Data (for example, when you share your email address or name with us);
- Contact Data (for example, when you share your email address or phone number with us);
- Technical Data (such as the type of device you use to access our website); and
- Usage Data (such as pages you visit or the content you engage with).
We use different methods to collect data about you, which are explained in section three below.
We will use your data to form part of an aggregated data set. Aggregated Data is derived from your personal data but is not considered personal data at law as long as it does not directly or indirectly reveal your identity. Where your data is used in a way that can identify you it will be treated as personal data, even if it’s used as part of an aggregated set.
We do not collect any Special Categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
3. How is your personal data collected
We use different methods to collect data from and about you.
These include through:
- Direct interactions: when you share your data with us by filling in forms or by corresponding with us by post, online web chat, email or otherwise; and
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
|Purpose/Activity||Type of Data||Lawful Processing Basis|
|To manage your relationship with us||Your contact details and email address||Necessary for our performance of a contract with you|
|To improve our website, products or services||Usage dataTechnical dataYour contact details and email address (where you’ve provided them to us)||Necessary for our performance of a contract with youTo serve our legitimate interest in running our business|
|To send you marketing information||Your contact details and email address (where you’ve provided them to us)||Your Consent|
5. How we share your personal data
6. International transfers
Some of our servers are hosted by Amazon Web Services and/or Google. These servers are hosted within either the European Union or the United Kingdom and all data transfers from or to either, are conducted in accordance with applicable data protection legislation.
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
8. Data Retention
We will only retain your personal data for as long as reasonably necessary but no longer than 2 years after your enquiry, to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
9. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you.
Please see your rights below:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us at firstname.lastname@example.org.
NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You also have the right to make a complaint at any time to the Information Commissioner's Office, the UK regulator for data protection issues (www.ico.org.uk).
We have appointed Tom Reay as our Data Protection Officer. If you’d like to contact our DPO, the easiest way to do this is by emailing DPO@tryflux.com. If you’d rather not use email, our DPO’s other contact details are available here. If you don’t email DPO@tryflux.com, please make sure you mark your query as “FAO Flux DPO”.
Alternatively write to us at:
Data Protection Officer, Flux Systems Limited, 1 Morecambe Avenue, Caversham, Reading, RG4 7NL.
When you visit our website, the site asks your browser to store a small piece of data (text file) called a cookie on your device in order to remember information about you, such as your language preference or login information.
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, or filling in forms. You can set your browser to block or alert you about these cookies, but that will cause some parts of the site to not work. These cookies do not store any personally identifiable information.
These are used to recognise you when you return to our website. This enables us to personalise our content for you.
Analytics or Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|Workable||Display careers page and allow visitor to apply for a career posting via our website||wmc_workable_session||Functional||Persistent|
|Workable||Display careers page and allow visitor to apply for a career posting via our website||hstc_XYZ_workable_visitor_gcl_au_hjid||Functional||Persistent|
|Workable||Display careers page and allow visitor to apply for a career posting via our website||cfduid__zlcmidSL_XYZ_key_beamer_user_id_XYZoidc_session_statehubspotukk||Functional||Persistent|
|Zendesk||Allow customers to reach out to us or submit a complaint||__zlcmid||Functional||Persistent|
|Statuspage||Let’s us update the website with information about current outages||XYZ.statuspage.io_dismissed||Functional||Persistent|
|Google Analytics||Allow us to count visits and monitor performance of the website||ajs_anonymous_id, ajs_group_id, ajs_user_id||Analytics||24 months|
To view an overview of the privacy of your Google Analytics cookies please go here:
To view an overview of the privacy of your Workable cookies please go here:
To view an overview of the privacy of your Zendesk cookies please go here:
To view an overview of the privacy of your Statuspage cookies please go here: